4min chapter

The SaaS Revolution Show cover image

Tomasz Tunguz on How AI is Changing the Future of SaaS

The SaaS Revolution Show

CHAPTER

The Future of CRM: AI and the Shift from Established SaaS Solutions

This chapter examines the influence of AI on SaaS platforms, highlighting how companies like Klarna perceive traditional systems such as Salesforce as potentially obsolete. It also addresses the motivations and financial impacts prompting organizations to consider developing their own CRM systems.

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