A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision
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CSM - What's the Best Way to Get Early Customer Success?
Having the c s m roll be heavily focused on product education and adoption early is definitely where you want to invest your time and energy. A really great model to start applying early with your customers is the train the trainer model. Also, getting the foundation early. This is something the catalists did, and i think it pai off incredibly well for us in our ability to provide immediate value to those early day customers. The middle ground is the best. Ideally you have a product that's robust and flexible, but from a customer's success standpoint, this is where you can ultimately start owning the narrative of what the best practice and recommendation is to get highest value from the platform.
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