Mastering nonverbal communication can be an elusive task, but the fact remains: what’s unsaid leaves a significant footprint in any interaction. Nowhere is this more palpable than in the medical exam room, where trust and connection between physicians and patients often hinge on subtle, nonverbal cues.
So, how can one build trust through facial expressions and tone of voice alone?
In this episode, we break down how to silently establish rapport, effective use of pauses, the curious role of your eyebrows, impact of end-of-sentence inflection, how to convey uncertainty with confidence, and why learning a patient’s eye color can pay dividends.
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Guest bio: Bradley Block, MD, is a private practice otolaryngologist on Long Island, New York, where he lives with his wife and three young sons. He is a partner at ENT and Allergy Associates and creator of the Physician’s Guide to Doctoring Podcast. He realized that rapport was the key to gaining trust, seeing patients efficiently, enjoying his practice, and building his reputation. He tried to find a podcast that would help him improve at doctor-patient communication, but there was none, so he created Physician’s Guide to Doctoring! The topics quickly expanded to “everything we should have been learning while we were memorizing Kreb’s Cycle.”
We Discuss:
- The "Interest and Authority" Framework for Nonverbal Communication
- Facial Expressions: Conveying Interest
- Humor and Likability in Patient Interaction
- Making Eye Contact and Noticing Eye Color
- Attitude and Authority in Patient Care
- Effective Communication Techniques
- Addressing Patient Concerns and Fears
Mentioned in this episode:
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5 Free Tools To Make Medical Practice Easier
Scripts for your least favorite conversations.
The quick and dirty guide to calling consults.
A 10-minute "Driveway Debrief" to switch off from work.
My favorite documentation templates.
Step-by-step guide for delivering the news of death.
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