The Behavioral Observations Podcast with Matt Cicoria cover image

How to Get Better Results: Session 230 with John Austin

The Behavioral Observations Podcast with Matt Cicoria

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The Negative Downstream Impact of Billing Hours

I'm a big believer in dialogue and talk and talking about these things. ABA organization if we're not billing hours we're not paying the bills or they would say something some other variant I'm more crass about that sure but um but like uh so what I would say to that is like yes that's true and profitability is vital to your organization and yet we can have a septic focus on billability. There's really cool research coming out of Nicole Gervina's lab at University of Florida on impact of asking open-ended questions and developing rapport with people. 93 percent of people surveyed across the United States say that they're on at least one team where they can't say

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