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156: The 'Make Mom Proud' Standard for Customer Service

Everyday MBA

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The Make Mam Proud Standard for How to Treat Your Customers

The make mam proud standard for how to treat your customers. This is about growing your company from the values that we grew up with, but also leadership and enabling people to do what i call bringing the best version of themselves to work. The first chapter is b the person i raise you to be. We've outlined almost 30 companies and eight very robust case studies that walk through the things that enable or inhibit employees' ability to deliver value. And so this is a simple lens to ground every part of the organization, make them pause before they move forward.

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