The Power of Celebration at Shopify

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I love the power of story telling in all hands meetings andn building c re but i alsoLove the power of celebration. And it sounds like there's a real celebratory culture there. What's your favorite way that shopfi celebrates its people and its successes? There's so many that come to mind. A lot of them are in office experiences, but even last week, we had our annual summit. Just makes it feel so much more special than like, wen all going to have some beers after work, or something like brat. So it was really impressionable on me, and i've just seen, i carry through everything that we've done.

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience.

Dana has also recently released a book, Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance, which defines the relationship between organizational culture and knowledge management and how they impact one another.

As a special bonus, Knowledge Cast listeners can use the code "IGI50" to receive a 50% discount on the book.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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