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Amazon & Direct Sales: A Balancing Act

The MarTech Matrix

CHAPTER

Navigating E-Commerce Marketing Challenges

This chapter explores the complexities of e-commerce marketing, emphasizing the dynamics between agencies and clients while addressing issues like service quality and performance-driven sales strategies. It covers the competitive landscape of Amazon, consumer decision-making, and the importance of an omni-channel approach amidst ongoing challenges such as fake reviews and brand loyalty.

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