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4min chapter
Being an Operationally Efficient SaaS Company, with Joaquim Lecha, CEO of Typeform
The SaaS Revolution Show
Are You Not Operationally Efficient?
If you are not operationally efficient and you're growing at all costs or at any costs, what happens is that you receive these messages and then you have to really fire a lot of people. If you are operationally efficient, the conversation is different. You can still have a conversation around levels of certainty and time to return. So you might be running efficiently, but you are taking, let's say, a level of risk in your uncertainty. Right. It's how many things are you doing where the confidence level, the certainty of return and the time to return is maybe longer than a certain threshold? And then is this the right time to do this? Or should we pause it,
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