LLMs for Personalization at Scale and More Use Cases in Retail and eCommerce - with Dan Padnos of AI21 Labs
The AI in Business Podcast
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How LLMs Can Improve Customer Support
Anyone who's bought anything online at a pretty high likelihood had some interaction with customer support. LLMs can come in and take some of that workload and make itself serve, right? Online stores already know that this is a pain point. So there you can inject things like an LLM powered contextual answers model.
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Transcript
