Ep #4 | Building Credibility & Trust as a CSM
It all depends
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Proactive Engagement in Customer Success
This chapter highlights the crucial role of proactivity in customer success management, emphasizing the need for Customer Success Managers (CSMs) to build trust and credibility with clients. It discusses the balance between addressing immediate customer needs and enhancing their overall experience through deep engagement and understanding. Additionally, the chapter underscores the importance of effective communication and collaboration with sales teams, along with personal productivity habits that contribute to success in a remote work environment.
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