Decoder with Nilay Patel cover image

Why Amazon VP Steve Boom just made the entire music catalog free with Prime

Decoder with Nilay Patel

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The Power of Retention and the Rise of Voice-Activated Services

This chapter explores the significance of customer retention over acquisition for e-commerce, emphasizing insights from a Harvard study. It also discusses Klaviyo's role in enhancing customer engagement and transitions to the functionality of Alexa in the voice-activated music streaming landscape.

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