Car Dealerships Are Not Crooks

The majority of dealerships are very charitable. They consider themselves part of the community and are in the business of helping people. The most technicians do not speak to customers is because their area of expertise is working on cars, not customer service. As you mention, compare repairs can take a long time because shops are busy and short handed. If technicians took o time of their day to talk to every customer, it would take even longer to get everyone's car fixed.