Let Go of Resentment and Setting Clear Expectations

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Letting go of resentment and setting clear expectations are key to preventing conflicts. Set up a writing exercise for people who feel resentful about someone, such as their father or mother if they've passed away. A lot of times people have expectations that they never set with anyone,. And so they hold some one else to their standards without getting an agreement on it.

Jeremy Pollack shares how to prevent conflict from ruining your relationships.

— YOU’LL LEARN —

1) The six basic needs at the heart of conflict

2) Three tactics for keeping your calm in a conflict

3) How to handle a conflict that’s going nowhere

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— ABOUT JEREMY —

Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, the largest workplace conflict resolution consulting firm in North America, and a regular contributor on the topics of leadership and organizational conflict management to publications such as Forbes.com, Fast Company, Industry Week, and many more. Jeremy is also the author of the recently released book The Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving, Conflict.

• Book: "Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict"

• Personal website: CoachJeremyPollack.com

• Website: PollackPeaceBuilding.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: Robber’s Cave Experiment

• Book: Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher

— THANK YOU SPONSORS! —

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