S2 E11: The Death of Hypergrowth, VC in DTC, and Holistic Retention
Down To Chat
Customer Experience Is Definitely More Important Than Product
"Product is usually the core, the core kind of like retention. And it's the hardest thing to do," he says. "You'll be like, if I change this one thing, everyone will repurchase." He adds that customer experience is more important than product. 'If you have the best mattress in the world... You're not buying that again for 10 years'
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