
Intercom on Product: The AI revolution and the future of customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The ORI of Automation
The technique was fascinating to me because oftentimes with AI and bots that lots of tickling being this idea that sometimes you need other people in other departments. So I think this messiness that is just human nature will also persist. The high end for me, where in the support world, automation is at its most valuable in our AI or any of the technologies when it removes the entire need for someone to do something. A step before that would be to say what we released in January, like the inbox chat GPT features where it massively speeds up something that a human has to do.
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