Engagement and Trust in Fintech: A Closing Note

About this episode:

Host David Barton Grimley, Director of Startegy and Head of Product at 11:FS is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.

This week's guests:

• Anine de Kock, Head of Partnerships at Peach Payments

• Jason Saltzman, Head of Insights at CB Insights

• Chantal Swainston, Founder of The Heard

Also featuring a voice note from Joe Colchester, Head of Product at 11:FS Pulse.

Stories covered on the podcast:

We dig into why Klarna is making major moves with its BNPL loans in the US. Monzo steps into the mobile space, riding high on impressive customer satisfaction ratings. We also take a closer look at Robinhood’s brand-new AI investing tool and what it could mean for your money.

Elsewhere, Peach Payments launches real-time payment features in the South African market -we find out what that means for merchants and users alike.

And yes, there’s time for another essential podcast discussion... this week, it’s all about biscuits, thanks to Zopa’s latest marketing campaign.

Timestamps:

Intro - (00:00)

Klarna to sell $26bn of US BNPL loans - (06:03)

Monzo to offer customers mobile plans  - (16:48)

Robinhood UK rolls out AI investing assistant to decode market movements-(31:32) 

Peach Payments introduces real-time clearance payouts - (41:42) 

Starling extends business banking suite with Ember acquisition- (52:47) 

Zopa marketing stunt invites consumers to bite into Biscuit - (53:54) 

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About 11:FS

At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the strategy, research, design, and delivery to make it real. Less talk, more impact.Proud winners of the British Bank Award for Consultancy of the Year - five times and counting. 👉 Learn more at ⁠⁠⁠⁠⁠11fs.com/ventures⁠⁠⁠⁠⁠

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About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

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