Learn to look is a technique used in the book. It helps you figure out when things are becoming crucial, and looks for silence or violence. The second someone takes a dig at another person, it's going to lead to no man's land where they're either not talking or both of them digging at each other.
"Crucial Conversations: Tools For Talking When Stakes Are High" is name of the book that we review today. We'll cover high level techniques for making your convos with people more productive and fruitful. As they say in the book "It's not about communication. It's about results."
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