The Fintech Marketers and Leaders Podcast cover image

The Role of Consistency in Meeting Customer Expectations, with Andrea Linehan, Global Chief Marketing Officer at Currency Fair

The Fintech Marketers and Leaders Podcast

CHAPTER

AI in Marketing: Efficiency vs. Customer Behavior

This chapter explores how AI is utilized in marketing departments to enhance efficiency, but also emphasizes the need to consider customer behavior and not move faster than customers in adopting AI. It also discusses the potential pitfalls of agencies combining data science with search marketing and highlights the importance of having necessary information and prompts for AI bots to deliver superior service.

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