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#225 Rory Sutherland - The Psychology Behind Great Advertising

Kickoff Sessions

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The Impact of Friction in Systems and Evolution of Advertising

This chapter explores how adding friction into systems can convey commitment and sincerity, using examples like university applications and corporate bureaucracy. It delves into the evolution of advertising towards a standardized and transactional approach, critiquing the lack of creativity and emotional appeal. The discussion emphasizes the balance between creativity and analytics in marketing strategies and highlights the importance of personalized interactions for effective sales.

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