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Strategy 8: Leverage Tools and Support Analyst Workflow

Blueprint: Build the Best in Cyber Defense

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Driving Case Hygiene and Workflow Management

The speakers discuss the importance of driving case hygiene, case correctness, and case completeness in a case management system. They emphasize the need for meaningful KPIs and ensuring that users are using the system according to expectations. They also compare and contrast the use of a case management system with a SIM, highlighting the importance of considering the complexity of information capture and workflow management in choosing a system.

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