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Adding Strategic Value to Tactical Work with Laura Barboza
UX Cake
How to Insert Strategic Questions in Research Interviews
I think that is definitely been my approach with my own work and my team's work in research. You can also insert those questions as they come up in the interview. This is about making the process more human, which is another thing that we in UX do,. That's kind of part of the job to guard the human experience. We can't be robotic interviewers with question after question after question because that doesn't feel human. It doesn't feel like we are extracting that human experience from the participant.
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