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An inside look at the system that will outlast Bezos—Bill Carr & Colin Bryar on lessons from Amazon

In Depth

CHAPTER

Customer Obsession at Amazon

The speakers discuss the concept of customer obsession at Amazon, highlighting the importance of putting the customer first and integrating it into all processes. They also discuss different mechanisms and processes that enable customer obsession, such as the 'correction of errors report', the 'Voice of the Customer' process, and the 'Andon Cord'.

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