16min chapter

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The 5 Best Award Search Tools | Frequent Miler on the Air Ep296 | 3-7-25

Frequent Miler on the Air

CHAPTER

Corporate Blunders and Loyalty Program Frustrations

This chapter discusses recent financial errors made by major corporations like Citi and American Airlines, focusing on how customer service missteps can exacerbate issues. The conversation also critiques the shortcomings of Marriott's loyalty program and significant changes in Southwest Airlines' point structures, reflecting a troubling trend in the travel industry. Through various mishaps, the speakers highlight the frustrations faced by consumers navigating these complex corporate landscapes.

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