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DX on DX (Changelog Interviews #551)

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The Role of Customer Success in SaaS Software

"What we do is really a service. And it's a it's a necessary we couldn't exist without it," he says. "No one's going to launch a survey to 5,000 people without some expertise in the room of like how to actually do that successfullyWithout getting fired if you screw it up."

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