
366: ‘Measure Seven Times, Cut Once’, With Glenn Fleishman
The Talk Show With John Gruber
00:00
Southwest, Is That Really the End of the Brand Trust Numbers?
A handful of Tylenol packages were laced with cyanide, but it was very limited. The company retooled and took months to get back on track after the incident. Southwest's brand trust numbers are now higher than they were before the incident. They only fly one type of plane: Boeing 737s.
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