I remember one day early in my leadership career I had my team in for a meeting and I put a playbook out on the table. And I thought like, certainly this is gonna work. Like Rinse and repeat. Then of course, what do you think happened after that meeting? Well, it didn't work. Why not because playbooks are helpful, but it's not about the playbook or trying to make your team be you. There's a huge component around that. Your work as a leader is to really understand who your people are and help them tap into what is unique to them and special about them so they can bring that to their work.

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