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6min chapter
How to Perfect Land and Expand w/ Kyle Duffy (VC, Gradient Ventures)
The Science of Scaling
Prioritizing Customer Success
This chapter focuses on the critical shift from customer acquisition to customer success and retention, particularly in startup and SaaS environments. It outlines strategies for nurturing existing customer relationships, implementing the 'land and expand' sales model, and effectively aligning sales incentives with long-term growth goals.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode