Twitch founder Jonathan Ive: What they asked for was embarrassing. They thought that people be asking for all this really hard stuff. And actually, it was even more insidious than that. For these users, they made a complicated relationship with increasing the rate of their streams and increased our costs. It's almost like money's tangential. In fact, if you think about doing these things with a lot of money, that's how you get to the let's hire a let's have many people between me and the customer.
Successful startups don’t just build technology – they solve human problems. The key is listening to the people who really matter: your customers.
In this episode, Michael and Dalton discuss how spending real time with your users can unlock insights and growth. Hear the stories of how Airbnb and Brex built billion-dollar companies by forging genuine connections with their customers and learn why having too much money and too many people can actually slow down learning.
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