This chapter explores the category of items that cannot be resold by multi-brand retailers and delves into the complex process of reverse logistics. It discusses why retailers prefer to keep consumers unaware of this process and mentions a sponsor, Noom, which is a weight loss program that helps people make lasting changes.
Your aunt mailed you a sweater for Christmas that’s three sizes too small. Armed with a gift receipt, you set out to return it. The Atlantic’s Amanda Mull enters the returniverse to find out what happens next.
This episode was produced by Amanda Lewellyn, edited by Amina Al-Sadi, fact-checked by Laura Bullard, engineered by David Herman and Rob Byers, and hosted by Sean Rameswaram.
Transcript at vox.com/todayexplained
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