I was trying to prove that, hey, we can all be empowered because we don't have to take it anymore. I exhausted every possible option and they still weren't going to fix my washing machine. So now they do. And I've heard so many stories since then of people getting help when they needed it on Twitter.
With her blog, Dooce, Heather Armstrong ushered in a new genre of confessional writing online, inspiring millions of readers and creators. To honor her legacy, we are replaying the episode from 2011. Among many things, we talked about suicide and depression, so please be forewarned.