Heather Armstrong: A Rebroadcast from 2011
Design Matters with Debbie Millman
00:00
How to Get Your Washing Machine Fixed on Twitter
I was trying to prove that, hey, we can all be empowered because we don't have to take it anymore. I exhausted every possible option and they still weren't going to fix my washing machine. So now they do. And I've heard so many stories since then of people getting help when they needed it on Twitter.
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