12min chapter

The Bootstrapped Founder cover image

270: Rob Walling — Stair-Stepping into SaaS Success

The Bootstrapped Founder

CHAPTER

Making Decisions About Customer Feature Requests

The speakers discuss the challenges of evaluating customer feature requests in the early stages of a business, emphasizing the importance of saying 'no' to most requests. They suggest running requests through a founder's gut and seeking feedback from trusted customers or advisors. Additionally, they explore the difficulties of getting honest feedback and the importance of having a diverse advisory board.

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