The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Dialling it up: The evolution of phone support

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

Switch - The Best Customer Phone Support Moment

i think that we'll see phone being introduced in more of the situations that it's needed and become less of the default option. I actually had a flight book to go home and visit some family over holidays. And so i carved hout leks of time on a sunday just to call them. Three hours into whold time, the call dropped. It was brutal. Ok, that's it for this week. Thanks for listening. Forward slash switch is in the show notes.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app