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21min chapter
468. Beyond the Hammer with Brian Gottlieb
The ONE Thing
Empowering Growth Through Training
This chapter emphasizes the critical role of training and development in enhancing organizational culture, particularly within the home improvement sector. It addresses the impact of a training-first mindset on employee retention and engagement while highlighting the significance of maintaining direct connections with both staff and customers. The discussion also explores the challenges faced by managers in balancing leadership and management roles, underscoring the importance of clarity in communication and developmental training for fostering a proactive and satisfied workforce.
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