A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision
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CSM and Accounts - What's the Biggest Loss?
At a past company, the c s m became the scapegoat of all things. Be intentional about the roles that you develop and the value they deliver your customers. When i was earlier in my career, i was called a strategist. My sole job was driving expansion within our customer base. But in order for me to do that effectively, i had to partner very closely with the c s ms.
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