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#105: Live from Summit: Why journey mapping is the last, sustainable differentiator in a competitive fundraising marketplace, and how you can master it, with Michael Johnston

The Build Good Fundraising Podcast

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Enhancing Fundraising Through Journey Mapping

This chapter explores the vital role of multi-channel journey mapping in nonprofit fundraising, emphasizing its impact on donor retention and lifetime value. It discusses tailored strategies, the importance of cross-functional collaboration, and the development of donor personas to optimize engagement. Real-world examples illustrate how different organizations can successfully implement these concepts to overcome challenges and improve fundraising outcomes.

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