58. Grow a Small Business by Doing These Things
The UpFlip Podcast
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Customer Service
In a lot of cases, sometimes the issue may not be those frontline workers, but it is somewhere in the managerial level. So how do you go about fixing that problem? Well, I mean, if you have two teams, they do the same thing and one team is doing well and oneteam is not doing well, you got to figure out is it the people? Was it really the manager? And if it is the manager, have you not provided enough training so this person will really be successful or does that person just really need to be? Especially if that person's been there for a long time. It's very difficult, I believe, in people to change the way they behave
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