You have to start with what pain point are you seeking to alleviate. How do you make that person who's going to be your day to day partner look like a hero in their organization? And then the third, the third is what does success look like in a year from now. If they can't answer those questions early on, you need to help them answer and identify. Maybe it's reduce errors, maybe it's reduce support time maybe it's improved customer experience increase revenue.
Emilia D'Anzica (Founder, Growth Molecules) talks with Jeff Breunsbach about how CS leaders should spend their early days in the role. From helping senior leadership understand the role CS plays in the customer retention journey, to identifying gaps in the process, especially in the onboarding process, leading to impact through improvement in processes and execution.
You can find more about Emilia D'Anzica here
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