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The Online Shopping Boom Is Over w/ Amanda Mull
Tech Won't Save Us
The Dangers of Reverse Logistics
You get people sending a lot of stuff back and then they get used to this behavior. A single return before you even factor in the cost of shipping costs a retailer like $10 to $20, which is an enormous amount of money. And returns are just like a nightmare on a like a logistical sense. Record shipping is labor intensive and cost intensive. Backward logistics,. reverse logistics is like way, way worse because it requires so much labor. It requires time and it just like leeches money out of the bottom line.
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