Designing Conversations: Shifting Elements and Assessing Needs

This chapter explores the operating system of conversations, discussing how to shift elements within it and the importance of assessing if conversational needs are being met. It emphasizes the nuances of conversation design, including cadence, pace, and managing errors, as well as the concept of conversational leadership. The chapter also delves into the impact of conversational technology on human interactions and reflects on the historical evolution of conversation quality.