Smart Care’s Tenets of Scalable Service Success
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The Challenges of Smart Care's Talent Development Process
Our biggest workforce at smart care is our technicians. They make up two thirds of our entire workforce because they are what we're putting in front of our end customers every day. For the technicians, our biggest challenge has been the onboarding and training process. We have improved our technician retention rate of year one technicians by almost 50%. This year it's astounding. And with the general population, it's been pay them what they deserve to be paid.
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