12min chapter

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Leadership, Innovation, and the Future of Education with Dr. Paul J. LeBlanc

Edtech Insiders

CHAPTER

Evolving Higher Education for Adult Learners

This chapter traces the transformative journey of a university that evolved into a key player in online higher education, focusing on its strategies to support non-traditional students. It highlights the challenges of scaling operations and rethinking services through the 'Jobs to be Done' framework to accommodate the needs of adult learners.

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