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Courage with Guy Raz
A Bit of Optimism
I'm Sorry, but I Don't Mean It.
Sally Kohn: It's something like 70 or 80% of malpractice suits are simply because the doctor refused to apologize. She says sorry is a mirror that says you did something that hurts someone even if you didn't intend it. "It just happened to me just yesterday that I got sort of a kind of apology," she said.
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