Our grand experiment with ChatGPT and generative AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Is GPT Getting Game-Changing?
GPT is an AI-powered tool that helps support agents answer questions faster and more efficiently. The company has already rolled out the technology to its 160 or so customer service reps, but it's looking at other areas as well. "We have customers like thousands of seats," says GPT CEO John Defterios. 'If we can make them faster and more efficient, you know, 10% efficiency gain'
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