Christan wiley is the founder of status sphere, a company that helps brands scale word of mouth marketing. He says customers success should be across the board and not just one portion of your business. The probability of selling an existing customer only five to twenty per cent. And once again, if you're focusing all or even ninety per cent of your efforts on new sales and you're not focusing it on customer's success, then you're missing out on this low hanging fruit.
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)