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#37 - The Community King with Jay Clouse

The Learning Culture Podcast

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Engaging the Laggards

A lot of times people use engagement metrics as an excuse to do behavior that benefits engagement metrics, but doesn't make the user experience better. The truest metric for me and a paid community is retention. How well do you retain your members over time? That's like a real look at our people finding the value they expected because when they traded their money for access to the space,. If that is no longer true, that means that you are not doing something super well.

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