3min chapter

No Priors: Artificial Intelligence | Technology | Startups cover image

Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor

No Priors: Artificial Intelligence | Technology | Startups

CHAPTER

Intro

This chapter delves into the role of company agents in enhancing customer service, highlighting varying definitions from academic and industry viewpoints. It categorizes agents into three types, emphasizing personal and persona-based agents while discussing their potential applications and challenges in practice.

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