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3min chapter
Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor
No Priors: Artificial Intelligence | Technology | Startups
Intro
This chapter delves into the role of company agents in enhancing customer service, highlighting varying definitions from academic and industry viewpoints. It categorizes agents into three types, emphasizing personal and persona-based agents while discussing their potential applications and challenges in practice.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode