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Costco's Private Equity Headache

Organized Money

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Challenges of Private Equity Acquisitions at Costco

This chapter examines the acquisition of Primo Brands by a private equity firm and its rapid negative impact on service quality and customer satisfaction. It delves into the complexities of Costco's relationships with private equity-owned vendors, highlighting operational inefficiencies and consumer frustrations. The speakers reflect on how these changes affect customer experience and safety perceptions amid a shifting market landscape.

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