The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre

The Official SaaStr Podcast: SaaS | Founders | Investors

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Measuring and Leveraging Customer Success for Growth

This chapter explores the critical role of measuring customer success in boosting retention rates and enhancing overall customer experience. It highlights the importance of creating success moments and incentivizing referrals as strategies for transforming customer satisfaction into a powerful acquisition tool.

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