AI in contact centers trends with Nerys Corfield
VUX World
00:00
Innovative AI Solutions in Contact Centers
The chapter delves into the necessity of forward-thinking and imagination in businesses for innovating contact centers, emphasizing the potential of AI solutions. It discusses the incremental gains and value provided by AI, particularly in post-call work for efficiency and compliance. The conversation explores the competition and integration of AI capabilities among vendors, CRM providers, and conversational AI companies in reshaping the contact center landscape.
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