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419 Belonging to the Brand by Mark Schaefer

The Marketing Book Podcast

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The Importance of Community Management

Mark Masters: Companies can learn so much from their community more than they would have paid a research firm a fortune just a few years ago if you would just listen to them. He says the difference between Gatorade and Powerade is easy to measure, but hard to measure in brand marketing. "I hope all these frustrated community managers out there in the world will take this book and give it to their manager," he says.

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